Business Continuity

We design our platform for resilience at every level, ensuring that your AI operations can continue even when individual components fail or unexpected events occur.

Resilient Architecture

Our platform is built on principles of redundancy and self-healing systems. Every critical component is designed to operate independently with built-in resilience, automatically detecting failures and recovering without human intervention. This architecture means that problems are contained and resolved at the component level before they can cascade into broader service disruptions.

We maintain geographic redundancy across multiple European locations, distributing workloads and data across independent infrastructure. This ensures that regional issues, whether technical failures or physical events affecting a specific location, cannot take down the entire platform. Our GLBNXT-managed infrastructure in the Netherlands operates alongside carefully selected third-party providers throughout Europe, creating a mesh of redundant capacity that supports continuous operations.

Automated Failover

When failures do occur, speed of recovery is critical. Our systems are designed for automated failover with target recovery times measured in seconds to minutes rather than hours or days. When a component becomes unavailable, traffic automatically reroutes to healthy instances without requiring manual intervention or customer action in most scenarios.

This automated approach extends to our backup validation processes, where we actively rotate between our primary infrastructure and third-party providers to continuously verify that failover mechanisms work as designed. This isn't just testing in isolation but real operational validation that our redundancy actually functions under production conditions.

Disaster Recovery Testing

We conduct comprehensive disaster recovery drills on an annual basis to validate our ability to recover from catastrophic failures. These exercises simulate complete infrastructure failures and verify that we can restore full operations using our distributed European infrastructure.

These drills test not just technical recovery procedures but also our communication protocols, decision-making processes, and coordination with sub-processors. We document findings from each drill and implement improvements to both our technical systems and operational procedures based on lessons learned.

Operational Resilience

Our operations are not bound to physical locations. The GLBNXT team works in a distributed model that allows us to maintain platform operations, customer support, and incident response capabilities regardless of physical disruptions to any specific office or location. This operational flexibility ensures that events affecting a particular geographic area do not compromise our ability to manage and support the platform.

Vendor Redundancy

A resilient platform requires resilient supply chains. We deliberately avoid single points of failure in our vendor relationships by maintaining connections to multiple providers for critical services. When a sub-processor experiences disruptions, we have alternatives already integrated and ready to activate.

However, some vendor transitions may require action on the customer side, particularly when switching between different AI model providers or infrastructure configurations. We design these transitions to be as seamless as possible and provide clear documentation about any customer actions needed to maintain continuity during provider switches.

Incident Communication

During significant incidents or service disruptions, clear and timely communication is essential. We communicate directly with affected customers through established channels, providing regular updates about the nature of the incident, expected resolution timelines, and any actions customers need to take. We are establishing a public status page that will provide real-time visibility into platform health and ongoing incidents, ensuring you always have access to current information about service status.

Following major incidents, we provide detailed post-incident reports that explain what happened, what we did to resolve it, what impact customers experienced, and what measures we're implementing to prevent recurrence. This transparency helps you understand risks and plan your own continuity measures accordingly.

Shared Responsibility for Resilience

While we invest heavily in platform resilience, business continuity is a shared responsibility between GLBNXT and our customers. We provide the infrastructure, redundancy, and recovery capabilities, but effective resilience requires customers to design their usage of the platform with continuity in mind.

This means thinking about model redundancy and having alternatives identified for critical AI models so that if a specific model becomes unavailable, your operations can continue with a substitute. It means implementing proper security practices like ensuring your users set secure passwords and enable multi-factor authentication, reducing the risk of account compromises that could disrupt your operations. It means designing your workflows with appropriate error handling and fallback logic so that temporary unavailability of specific components doesn't cause complete operational failures.

We provide documentation and architectural guidance to help customers build resilient applications on our platform, but the specific continuity measures appropriate for your use case depend on your risk tolerance, regulatory requirements, and operational criticality. We work with enterprise customers to review their continuity plans and ensure they align with our platform capabilities and limitations.

Continuous Improvement

Business continuity is not a static achievement but an ongoing process of testing, learning, and improving. We continuously monitor our recovery capabilities, analyze near-misses and actual incidents, and refine our procedures and systems based on real-world experience. As new risks emerge and as our platform evolves, we adapt our continuity measures to maintain resilience in the face of changing threats and requirements.